Services / Customer service
Customer service that answers when you can't
Phones, emails and chats answered properly. Bookings made, orders processed and your CRM kept up to date, all during your business hours.
What your VA can do
Every enquiry answered, every job booked in
Your VA follows your scripts and processes, so customers get the same answer every time.
01
Phone answering
Calls picked up in your business name, messages taken and urgent jobs passed straight to you.
02
Email and live chat
Enquiries answered quickly, in a friendly and consistent way.
03
Bookings and scheduling
Jobs and appointments booked in, confirmed and moved when plans change.
04
Orders and payments
Orders processed, invoices sent and payment reminders followed up.
05
Customer follow ups
Check ins after jobs, quote follow ups and review requests sent.
06
CRM updates
Every call and enquiry logged so you know where each customer is up to.
Who it suits
Good fit if you're missing calls on the tools
A missed call is usually a missed job. A customer service VA picks up while you're under a house, up a ladder or with another client.
Trades and construction
Calls answered while you're on site and jobs booked straight into your system.
Compliance and certification
Clients kept updated on inspection dates and report status.
Startups and online businesses
Order queries, returns and delivery questions handled without you.
How it works
From the first call to your VA's first day in a few weeks
1
We have a chat
We work out what to hand over, how many hours you need and which software your VA has to know.
2
We find the right people
Skills tests, an English check, reference checks and an interview. You meet the best two or three and pick.
3
We set them up
Your VA is logged into your systems with written processes before day one.
4
We stay involved
Regular check ins, and a free replacement if it's not working out in the first 90 days.
Customer service questions
Will my VA answer in my business name?
Yes. Your VA answers as part of your team and follows your scripts and processes. We check every VA's English before you meet them.
Can they answer calls from my business number?
Usually yes, through a cloud phone system or call forwarding. We'll talk through the easiest setup for you on the first call.
What hours will they work?
Your business hours, so they're online when your customers are calling.
Other things a VA can take on
Stop missing calls
Book a free 20 minute call and we'll work out what a customer service VA would look like for your business.